PAYMENT AND PAYMENT TERMS

A 25% retainer fee is required to hold the date, and start the preparations for your event. Any remaining balance will be due two weeks prior; one week for showers/small events, unless specified otherwise. Your payments validate your signature and agreement to the Terms of Service of this contract. If payment of final balance has not been received by the payment deadline, we reserve the right to terminate the agreement. In such event, we will have no further obligation hereunder and any retainer fees made to date will not be refunded. Retainer fee and payments will be made through PayPal, unless specified otherwise.

CANCELLATIONS

Cancellation Policy: Weddings/large events; If you notify us of a cancellation at least 30 days prior to the event, we will refund half of your retainer fee. No refunds of the retainer fee will be given after that date. However, we appreciate you giving as much notice as possible. If possible, we can apply your unrefunded portion to a future order. Showers/small events; If you notify us of a cancellation at least 2 weeks prior to the event, we will refund half of your retainer fee. No refunds of the retainer fee will be given after that date. However, we appreciate you giving as much notice as possible. If possible, we can apply your unrefunded portion to a future order.

GUEST COUNT CHANGES & OTHER CHANGES

For weddings and large events, changes to your final order: guest count, dessert quantities, flavors/colors, etc will be accepted until 30 days prior to the event date. After that lockout date we cannot accept any changes. No monies will be refunded in the event your order decreases in size.

For showers and small events, changes to your final order: guest count, dessert quantities, flavors/colors, etc will be accepted until one week prior to the event date. After that lockout date we cannot accept any changes. No monies will be refunded in the event your order decreases in size.

DELIVERY & SET UP

Deliveries are included, but optional, in all dessert table catering options within 20 miles of our shop. A delivery base fee of $25 is incurred if the event location is beyond a 20+ mile radius from our shop. Additionally, a $1 per mile above 20 miles will be added to the base fee. We are not responsible for any damage to the desserts after setup is complete. You are responsible for providing an appropriate and secure table and environment for the desserts.

WEATHER/ACTS OF GOD

Berry Sweet Strawberry Treats is not responsible for any conditions that would affect the quality of the product or service such as rain, wind, hail, snow, ice, heat (outdoor events), or insufficient cooling/air conditioning of the event location.

OUR OBLIGATION

We take our obligation to provide your dessert table as agreed in this contract very seriously. We will work with you (in reasonable accommodation) on every level to make sure you are completely satisfied and happy with your dessert order. However, should an unforeseeable event occur which prevents us from fulfilling our obligation and we must cancel our agreement with you, we will refund your payment in full. In addition, if at all possible we will work with you to find another qualified sweets/dessert vendor to assist you with your dessert table/order and will cooperate in transferring materials to the new vendor.